1. DEFINITIONS

“Company” means Dulevo India Private Limited, CIN-U74120DL2008PTC175132 , having its registered office at A-1/188, Paschim Vihar, New Delhi, 110063 and corporate office at C-17, Sector 88, Noida, 201305.

“Website” means dulevoindia.com and all related domains, sub-domains, and platforms.

“User” means any person or entity accessing the Website.

“Products” include cleaning machines, spare parts, accessories, consumables, and related equipment.

“Services” include installation, commissioning, training, AMC, service visits, and technical support.

2. ACCEPTANCE OF TERMS

By accessing or using the Website, submitting enquiries, requesting demos, or communicating with the Company, you agree to be bound by these Terms, Privacy Policy, and all applicable laws.

If you do not agree, you must not use the Website or Services.

3. SCOPE OF WEBSITE

The Website is provided for:

  • Information purposes
  • Lead generation and enquiries
  • Marketing and technical reference
  • Communication facilitation

Nothing on the Website constitutes a legally binding offer, quotation, warranty, or commitment unless expressly agreed in writing by authorized Company representatives.

4. ELIGIBILITY AND AUTHORITY

Users represent that:

  • They are legally competent to contract
  • They are authorized to act on behalf of any organization they represent
  • Information submitted is accurate and lawful

The Company may refuse service or engagement without assigning reasons.

5. PRODUCT INFORMATION DISCLAIMER

All technical data, images, capacities, performance figures, emission claims, and operating details:

  • Are indicative only
  • May vary by configuration, environment, and maintenance
  • Do not constitute guaranteed performance

Final specifications are governed by written contracts, technical annexures, and warranty documents only.

6. DEMONSTRATIONS AND TRIALS

Demo equipment:

  • Remains Company property
  • Is provided “as-is” without warranty of results
  • May be withdrawn at Company discretion

Users must ensure:

  • Safe operating environment
  • Qualified operators
  • Compliance with labour, legal and  safety regulations

Company is not liable for:

  • Site damage
  • Operational accidents
  • Productivity outcomes

7. SALES, TENDERS AND COMMERCIAL TERMS

All sales are governed exclusively by:

  • Written purchase orders
  • Tender documents
  • Signed contracts

Website content does not override written contractual terms.

Government and PSU purchases are subject to tender conditions, statutory compliance, and procurement regulations.

8. PRICING AND PAYMENT

Prices may vary based on:

  • Specifications
  • Taxes
  • Logistics
  • Exchange rates

Payments must be made as per contract. Failure to pay may result in:

  • Suspension of service
  • Cancellation of warranty
  • Legal recovery actions

9. WARRANTY LIMITATIONS

Warranty applies only as per:

  • Official warranty certificate
  • Service agreements

Warranty is void in case of:

  • Unauthorized modifications
  • Improper operation
  • Use of non-genuine parts
  • Environmental misuse
  • Poor Maintenance record
  • Usage of consumables that do not meet quality specifications

10. SERVICE AND AMC

Service response times are best-effort estimates.

Company not liable for:

  • Downtime losses
  • Missed operational schedules
  • Indirect damages
  • Or any other costs, expenses and damages unless specified in writing by the company’s representative

Spare part availability depends on supply chain conditions.

11. DEALERS AND THIRD PARTIES

Dealers and distributors operate as independent entities.

Company is not responsible for:

  • Dealer commitments not authorized in writing by the company’s representative
  • Dealer pricing or representations

12. INTELLECTUAL PROPERTY

All intellectual property belongs exclusively to the Company or licensors.

No reverse engineering, copying, competitive benchmarking, or reuse is permitted.

13. CYBERSECURITY AND DATA

Users must not:

  • Attempt system intrusion
  • Scrape data
  • Disrupt Website operations

Company may monitor usage and block suspicious activity.

14. LIMITATION OF LIABILITY (STRONG PROTECTION)

To the fullest extent permitted by law, Company shall not be liable for:

  • Loss of profits
  • Loss of contracts
  • Business interruption
  • Environmental compliance outcomes
  • Regulatory penalties

Total liability shall not exceed the invoice value of the specific Product or Service giving rise to the claim.

15. INDEMNITY

User agrees to indemnify Company against all claims arising from:

  • Site accidents
  • Operator negligence
  • Regulatory violations
  • Environmental damage caused by misuse

16. FORCE MAJEURE

Company not liable for delays due to:

  • Natural disasters
  • Government actions
  • Supply chain disruptions
  • Pandemics

17. TERMINATION

Company may terminate access, contracts, or services if:

  • Terms are violated
  • Payments are delayed
  • Legal risk arises

18. GOVERNING LAW AND JURISDICTION

Governing law: Laws of India

Jurisdiction: Courts at New Delhi

19. SEVERABILITY

If any provision is invalid, remaining provisions remain enforceable.

20. MODIFICATION OF TERMS

Company may update Terms anytime. Continued usage implies acceptance.

21. GRIEVANCE REDRESSAL

As per IT Act and Consumer Protection Rules:

Name: Gauatm Suri
 Designation: Director
 Company: Dulevo India
 Address: C-17, Sector 88, Noida, UP, India
 Email: gautamsuri@dulevoindia.com
 Phone: +91 98100  83510
 Timings: Mon-Fri (10am-5pm)